FAQs
Last Updated: December 22, 2025
Q: What is the checkout process like on Charliebois?
A: Our checkout process is designed to be fast, simple, and secure. After adding your desired products to the cart, click the cart icon at the top right of the page. Review your items, update quantities if needed, and select “Proceed to Checkout.” You will then be guided step by step to enter your shipping details, choose a shipping method, and complete payment. Before finalizing your purchase, please review all information carefully to ensure accuracy.
Q: How do I enter my information during checkout?
A: During checkout, you’ll be asked to provide your shipping address, billing address, and contact details. Please make sure all information is correct to prevent delays in processing or delivery. Our website uses secure encryption to protect your personal data. If you create an account, your details can be saved for a faster checkout next time.
Q: What payment methods are accepted on charliebois.com?
A: We offer multiple secure payment options for your convenience. Currently, we accept major credit and debit cards (such as Visa and Mastercard), as well as PayPal and Stripe-supported payments. All transactions are encrypted and processed through trusted payment gateways. If you experience any payment issues, our support team is happy to assist.
Q: Can I change or cancel my order after placing it?
A: If you need to modify or cancel an order, please contact us as soon as possible. While we cannot guarantee changes after an order is confirmed, we will do our best to accommodate your request. Orders that have already entered processing or shipment may no longer be eligible for cancellation or changes.
Q: How can I track my order from Charliebois?
A: Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to the carrier’s website. Tracking information may take 24–48 hours to update. You can monitor your shipment’s progress at any time using the provided link. If you need assistance, our support team is ready to help.
Q: What is Charliebois’ return policy?
A: Your satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within the eligible return period. Items must be unused and returned in their original condition and packaging. For complete details, please visit our Returns Policy page. Once we receive and inspect the returned item, we will process your refund or exchange promptly.
Q: How can I contact Charliebois customer support?
A: Our customer support team is available to assist you with any questions or concerns. You can reach us by email at support@charliebois.com or through the Contact Us page on our website. We aim to respond to all inquiries as quickly as possible during our support hours.
Q: What should I do if I receive a damaged or incorrect item?
A: We’re sorry if your order arrives damaged or incorrect. Please contact our support team immediately and include your order number along with clear photos of the issue. We will review the case and provide an appropriate solution, such as a replacement or a refund. Your satisfaction is our top priority.
Customer Support Information
Store Name: Charliebois
Address: 28898 Llano River Loop, Spring, TX 77386, United States
Email: support@charliebois.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM