Refund Policy
Last Updated: December 22, 2025
| Refund Stage | Description | Estimated Timeframe |
|---|---|---|
| Item Returned to Charliebois | Our Quality Control team receives and inspects the returned item. | Within 3–5 business days after arrival |
| Refund Approval | You will be notified by email once the inspection is completed. | Same day inspection is finalized |
| Refund Initiation | Refund is processed to the original payment method via PayPal. | Within 14 business days after approval |
| Funds Reflected in Account | Processing time depends on your bank or card issuer. | Varies by financial institution |
Refund Eligibility Requirements
To qualify for a refund, all of the following conditions must be met:
| Requirement | Required | Details |
|---|---|---|
| Item condition | ✔ Yes | Must be unused, undamaged, and show no signs of wear |
| Original packaging | ✔ Yes | Packaging must be intact and include all original tags |
| Proof of purchase | ✔ Yes | Order number or confirmation email required |
| Approved return | ✔ Yes | Return must comply with the Charliebois Return Policy |
Non-Refundable Situations
The following situations are not eligible for a refund:
| Scenario | Eligibility | Notes |
|---|---|---|
| Clearance or sale items | ❌ Not eligible | All discounted items are final sale |
| Incorrect size selected by customer | ❌ Not eligible | Please review our size guide carefully before ordering |
| Incorrect customization details | ❌ Not eligible | Personalized items follow strict customer-provided inputs |
| Color variations due to screen display | ❌ Not eligible | Minor differences may occur between screens |
| Returned item shows wear or damage | ❌ Not eligible | Item may be returned to customer upon request |
Exchanges
| Exchange Reason | Eligible | Details |
|---|---|---|
| Defective item received | ✔ Yes | Photo evidence required for verification |
| Item damaged during shipping | ✔ Yes | Replacement sent once damage is confirmed |
| Change of size, color, or preference | ❌ No | Exchanges are limited to defects or damage only |
| Replacement out of stock | ✔ Refund issued | Full refund processed to original payment method |
How Refunds Are Issued
| Method | Explanation |
|---|---|
| PayPal (Default) | All refunds are securely processed via PayPal, even if another payment method was used |
| Original payment source | Refunds are always returned to the original checkout method |
| Refund confirmation | Proof of refund can be provided upon request if needed by your bank |
What to Do If You Haven’t Received Your Refund
If your refund has not appeared within the expected timeframe, please follow these steps:
- Contact your bank or card provider to confirm their processing timeline
- Review the refund confirmation email sent by Charliebois
- Reach out to our support team if the delay continues and request proof of refund initiation
Contact Information
Store: Charliebois
Address: 28898 Llano River Loop, Spring, TX 77386, United States
Email: support@charliebois.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM